Policies

Turn Around Time (TAT)

  • Ready To Ship (RTS): 3-5 Business Days
  • Made To Order (MTO): 6-8 Weeks
  • Custom: 6-8 Weeks
**Please note that our TAT is the time it takes to create and process your order. Our TAT does not include the shipping time it takes your order to get to you.


Return/Exchange Policy

Due to the custom nature of our products, we do not offer returns nor accept exchanges. However, if you have an issue with your order, please contact us.

Tumbler Care

  • Do not soak. Soaking your tumbler can lead to the Epoxy Seal breaking  and ruining the artwork.
  • Please DO NOT use Dishwasher or Microwave.
  • Do not leave in direct sunlight for long periods of time. Although we use high quality epoxy with 500* heat resistance and UV protection, long term exposure to UV rays can damage/fade your cup design. This can also cause premature yellowing of the epoxy.
  • Avoid dropping or rough handling of products. The last thing you want is a ruined item.

Disclaimer

We do our best to make each item as perfect as possible; however, because our items are handmade, you may see small flaws due to the Nature of Art.